Responsible Gaming

At Winmatch, we’re committed to ensuring that wagering remains a source of fun rather than stress or financial hardship. To support balanced play, we recommend that every user establish clear spending and time boundaries before starting a session, and make full use of our reality-check pop-ups and mandatory pause features. By treating gaming as entertainment—and only betting with money you can afford to lose—you’ll keep leisure and daily life in harmony.

Our compassionate support team is available around the clock, trained to recognise early indicators of problematic behaviour and to provide private, understanding assistance. Whether you reach us through live chat, email, or phone, our specialists can help you set deposit caps, schedule time-outs, or opt for temporary or permanent self-exclusion. If you or a loved one needs further guidance, we also suggest contacting these confidential, professional organisations:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

Warning Signs of Unbalanced Gaming

• Friends or family express concern about your play habits.
• You find yourself hiding losses or downplaying time spent gaming.
• You rely on gambling to manage stress, boredom, or emotions.
• You repeatedly skip responsibilities or events to keep playing.
• You increase stakes to recover previous losses.
• You borrow money or use essential funds to continue gaming.
• You experience guilt, regret, or anxiety after sessions.

Tips for Healthy Gaming

• Set firm deposit and time limits in advance and adhere to them.
• Take regular breaks to clear your mind and maintain perspective.
• Use our reality-check alerts to pause and reassess your activity.
• Seek help immediately if gaming begins to interfere with your life.

Self-Exclusion & Control Tools

Winmatch provides a full suite of self-control options—deposit limits, timed reminders, reality checks, and both temporary and permanent self-exclusion—all accessible from your account dashboard. You may request a cooling-off period or full account closure at any time. For added protection, consider third-party software like Gamblock™, which blocks access to gambling sites on your devices.

Protecting Young People

We enforce strict age verification: only individuals 18 or older may register and play. Accounts identified as belonging to minors are immediately suspended and any associated funds are voided, safeguarding a responsible and compliant gaming environment for all users.